Privacy Policy for Parliament Skate Shop

Last updated: 11 November 2026

Parliament Skate Shop (“we”, “us”) is based in Queensland, Australia. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

Parliament Skate Shop operates two retail stores and the website www.parliamentskateshop.com (including our Shopify checkout).

• Brisbane: Lower Ground, 303 Adelaide Street, Brisbane City QLD 4000
• Gold Coast (Nobby Beach): 2/2211 Gold Coast Hwy, Mermaid Beach QLD 4218

Privacy questions: contact@parliamentskateshop.com or brisbane@parliamentskateshop.com.

2. Information we collect

Depending on how you deal with us, this may include:

• Identity and contact details: name, email, phone, billing and shipping address.
• Order and payment details: products purchased, order history, refunds, and payment confirmation. We do not store full card numbers; payments are processed by Shopify, Shop Pay, and (where you choose them) Afterpay, Apple Pay or Google Pay.
• Account and loyalty details, if you create an account or join a rewards program.
• Click & collect and in-store details, including if you give us your email for a receipt.
• Support messages you send us by email or chat.
• Technical and usage data: IP address, browser type, device, pages viewed, and how you use the site, collected through cookies and similar tools.
• Marketing preferences: whether you have opted in to email or SMS, and how you interact with those messages.

We may also collect information from service providers who process orders, payments, shipping, marketing or analytics for us, and from publicly available sources where it is reasonable to do so.

3. How we use your information

• To process, fulfil, deliver and (where needed) refund your orders, including click & collect.
• To manage your account and provide customer support.
• To send transactional messages (order confirmation, shipping updates, abandoned-checkout reminders you can reasonably expect as part of a purchase).
• To send marketing emails or other promotions only where you have opted in, or where we are otherwise allowed to do so. You can unsubscribe at any time.
• To improve the website, products, stores and service, and to measure advertising.
• To prevent fraud, secure the site, and meet our legal and tax obligations.

4. Cookies, analytics and advertising

We use cookies and similar technologies to run the site, remember your cart, understand how the site is used, and to measure and improve advertising.

The website does not currently show a cookie or consent banner. You can still control cookies through your browser settings. Blocking some cookies may affect checkout or site features.

Tools currently running on the site include:

• Shopify (store, checkout, Shop Pay, and Shopify’s storefront analytics / web pixels).
• Klaviyo (email marketing and on-site tracking), including a Shopify web pixel for analytics and marketing events.
• Meta (Facebook and Instagram) advertising: Facebook Pixel 664556454109676, loaded through Shopify’s web pixels manager, with Meta’s Conversions API also enabled.
• Google analytics and ads tools, loaded through Shopify’s web pixels manager: Google Analytics 4 (G-KFB6VHM18D and G-CRG1Q0ZPSD), Google tag GT-NFDSMGP, Google Ads AW-11272249528, and Google Merchant Center MC-F43EEEFQMW. A custom Shopify pixel named “Google Analytics tag (migrated)” is also present.
• Afterpay on-site messaging.
• Stamped.io (reviews and loyalty widget).

These providers may set their own cookies.

5. Who we share information with

We do not sell your personal information. We share it only as needed to run the business, including with:

• Shopify and Shop Pay, to operate the store and checkout.
• Payment providers (including Afterpay, Apple Pay and Google Pay, where you use them).
• Shipping and fulfilment partners (including Starshipit and Australia Post or other carriers we use).
• Marketing and analytics providers (including Klaviyo, Meta, Google and Stamped.io).
• Professional advisers, and authorities if the law requires it.

These organisations are only given what they need to provide their service, and we expect them to handle it securely.

6. Overseas disclosure

Some of our service providers (including Shopify, Klaviyo, Meta and Google) may store or access personal information outside Australia, including in the United States and other countries. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled in a way that is consistent with the Australian Privacy Principles.

7. Storage and security

Personal information is stored in systems we use to run the shop, including Shopify. We use reasonable technical and organisational measures to protect it. No online transmission or storage is completely secure.

8. How long we keep information

We keep personal information for as long as we need it for the purpose it was collected, and for legal, tax and accounting records. When we no longer need it, we take reasonable steps to destroy or de-identify it.

9. Your rights

You can request access to the personal information we hold about you, ask us to correct it if it is wrong, or ask us to delete it where we no longer need it and are not required to keep it. You can also opt out of marketing emails using the unsubscribe link, or by emailing us.

To make a privacy request or complaint, email contact@parliamentskateshop.com. We will respond as soon as we reasonably can. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Children

Our store sells skateboarding products to the general public. We do not knowingly collect personal information from children for marketing. If you believe we have information about a child that should not be held, please contact us.

11. Changes

We may update this policy from time to time. The updated version will be posted on this page with a new date.

12. Contact

Parliament Skate Shop
Lower Ground, 303 Adelaide Street, Brisbane City QLD 4000
contact@parliamentskateshop.com · brisbane@parliamentskateshop.com