FAQ
FAQ
Answers to common questions about Parliament Skate Shop, our two stores, shipping, returns, and current offers. Last updated 11 November 2026.
About · Payments · Shipping · Stores · Contact · Hours · Click & collect · Returns · Board builder · Fit guides · Brands · Current offers · Policies · Products
About
What is Parliament Skate Shop?
Parliament Skate Shop is a skateboarder-owned and operated skate shop founded in 2016 in Brisbane, Queensland, Australia. It sells skateboards, parts, shoes, apparel and accessories online and from two retail stores.
Who owns Parliament Skate Shop?
Parliament Skate Shop is locally owned and operated, with the founders working full time in the stores.
What is the website?
The online store is https://www.parliamentskateshop.com (Shopify store parliamentskateshop.myshopify.com).
What is the Instagram?
The shop Instagram is @parliamentskateshop.
Do you have a skate team?
Yes. Parliament has a team page at https://www.parliamentskateshop.com/pages/team. The current team list includes riders such as Dennis Durrant, Andrew Brophy, Sammy Winter, Benny Fairfax, Matt Mumford and others.
Is there an About page?
Yes: https://www.parliamentskateshop.com/pages/about-us.
Can I hang out in the stores?
The About page invites people to drop in, grab some free stickers, hang out and play video games in the air conditioning.
Payments
What currency are prices in?
Prices are in Australian dollars (AUD) and include GST.
What payment methods do you accept online?
Online we accept Shop Pay, Apple Pay, Google Pay, cards and Afterpay.
Is Shop Pay available?
Yes. Shop Pay is enabled on the store, along with Apple Pay and Google Pay.
Do prices include GST?
Yes. Prices are in AUD and GST is included.
Can I use Afterpay?
Yes. Afterpay is offered online and in both stores. Afterpay’s standard eligibility and limits apply.
Can I pay in store?
Yes. At both the Brisbane and Gold Coast stores you can pay with card or tap, cash, Afterpay and gift vouchers.
Shipping
Which countries do you sell to online?
The online store ships to Australia and New Zealand only.
How much is shipping in Australia?
Australian shipping is $15 for orders under $140, and free for orders of $140 and over (AUD, including GST).
What is the free shipping threshold?
Free shipping within Australia on orders of $140 and over (including GST). There is no free-shipping threshold for New Zealand.
How much is shipping to New Zealand?
New Zealand shipping is $18 for orders from $0.01 to $68.95, $22 for orders from $68.96 to $119.95, and $25 for orders of $119.96 and over (AUD, including GST).
Do you ship internationally outside Australia and New Zealand?
No. We ship to Australia and New Zealand only.
Where are online orders fulfilled from?
The Brisbane store fulfils and ships online orders. The Gold Coast store offers click & collect and holds inventory, but does not ship online orders.
Who sends the parcels?
Orders are processed with Starshipit shipping automation and sent with Australia Post. Typical transit times from dispatch are 1–3 business days to Australian metro areas, 3–7 business days to regional Australia, and 5–10 business days to New Zealand. These times are estimates only.
Are shipping times guaranteed?
No. Delivery dates are estimates from the ship date, not the purchase date, and can be delayed by the carrier. Typical Australia Post transit times from dispatch are 1–3 business days to Australian metro areas, 3–7 business days to regional Australia, and 5–10 business days to New Zealand.
Stores
Where are the stores?
There are two stores: Brisbane in the CBD, and Gold Coast at Nobby Beach (Mermaid Beach).
What is the Brisbane store address?
Lower Ground, 303 Adelaide Street, Brisbane City QLD 4000, Australia.
What is the Gold Coast store address?
2/2211 Gold Coast Hwy, Mermaid Beach QLD 4218, Australia (Nobby Beach). Map: https://maps.app.goo.gl/cfnRxPoueshYCZBBA
Is there still a Sunshine Coast or Alexandra Headland store?
No. The Alexandra Headland / Sunshine Coast store is closed.
Can I visit the store to try things on?
Yes. Both stores are open to visit. Use the fit guides online first if you are ordering apparel or a Parliament deck shape, and check store hours before you go.
Contact
What is the Brisbane store phone number?
(07) 3221 8194 (+61 7 3221 8194).
What is the Gold Coast store phone number?
0481 842 992 (+61 481 842 992).
What is the main customer email?
brisbane@parliamentskateshop.com is the shop’s Shopify contact email and the address given for returns. contact@parliamentskateshop.com is also listed on the privacy and shipping policies.
Is there a Gold Coast email?
Yes. goldcoast@parliamentskateshop.com.
How can I contact the Brisbane store?
Email brisbane@parliamentskateshop.com, phone (07) 3221 8194, or visit Lower Ground, 303 Adelaide Street, Brisbane City QLD 4000 during opening hours.
Do you have a newsletter signup?
Yes. There is a sign-up page at https://www.parliamentskateshop.com/pages/sign-up, and Klaviyo is installed for email marketing.
Hours
What are the Brisbane store hours?
Monday to Friday 10am–6pm, Saturday 10am–5pm, Sunday 10am–4pm (Australia/Brisbane).
What are the Gold Coast store hours?
Wednesday to Sunday 9am–5pm. Closed Monday and Tuesday.
What timezone are the stores in?
Australia/Brisbane (AEST, UTC+10, no daylight saving).
Are the stores open on public holidays?
Public holiday hours vary. Please check Parliament’s Instagram (@parliamentskateshop) for holiday opening times.
Click & collect
Do you offer click and collect?
Yes. Click & collect is available at both the Brisbane and Gold Coast (Nobby Beach) stores.
How long does click and collect take?
Orders are usually ready in 24 hours. Please bring your confirmation email when you collect.
Can I collect an online order in Brisbane?
Yes. Collect at Lower Ground, 303 Adelaide Street, Brisbane City QLD 4000, usually within 24 hours, and bring your confirmation email.
Can I collect an online order on the Gold Coast?
Yes. Collect at the Nobby Beach store, 2/2211 Gold Coast Hwy, Mermaid Beach QLD 4218, usually within 24 hours.
Is click and collect free?
Yes. Click & collect is free, with no pickup fee. Pickup is offered at both stores and is usually ready within 24 hours.
Returns
What is the returns policy?
Change-of-mind returns (wrong size, ordered by mistake, colour, or it does not fit the way you thought) are exchange or store credit only — not a cash refund. Full refunds are only issued for manufacturer faults, once inspected and confirmed, in accordance with the ACCC. Returns must be unused and in original condition, within 7 days of receipt. Email the shop before sending anything back.
How long do I have to return an item?
7 days from receipt, unused and in original condition. After the 7th day, or if the item has been used or is not in original condition, returns, refunds and credit are not offered.
Can I get a cash refund if I change my mind?
No. Change-of-mind returns are exchange or store credit only, not a refund.
Can I return a sale or discounted item?
Sale, discounted and free items are final and are not eligible for refund or exchange, unless the item is faulty in accordance with the ACCC. By ordering a sale, discounted or free item you agree the transaction is final, except for those consumer-guarantee rights.
If my sale order had free shipping, what happens on a store credit?
If a store credit is authorised on a sale, discounted or free order that originally included free postage, $15 postage is deducted from the store credit.
Do you offer free returns if I order two sizes?
No. There are no free returns if you order the same product type in two different sizes (for example, shoes in a 9 and a 10, or a hoodie in Medium and Large).
Is return postage refunded on online orders?
No. If you purchased online, the refund or credit does not include the cost of postage.
How do I start a return?
Email brisbane@parliamentskateshop.com before returning anything, with your order number, the tracking number you used to send it back, and the reason for return. You can also return with your receipt to the Brisbane store at Lower Ground, 303 Adelaide Street, Brisbane City QLD 4000.
What if the wood stain on my deck does not match the photo?
On wood-stain decks, the shop cannot guarantee the stain shown in the brand photo. Brands use assorted wood stains. By ordering a wood-stain deck you agree it will be an assorted stain.
Does the refund policy cover ACCC consumer guarantees?
Yes. Manufacturer faults are refunded once inspected and confirmed, in accordance with the ACCC, including for sale items if they are deemed faulty.
Which email should I use for returns?
brisbane@parliamentskateshop.com, with your order number, return tracking number and reason, and only after you have contacted the shop.
Board builder
Do you have a board builder?
Yes. Customers can build a custom complete skateboard at https://www.parliamentskateshop.com/pages/board-builder.
Is there a discount on custom complete builds?
Yes. Code COMPLETE10 gives 10% off a custom complete skateboard. The code is live, has no end date, and applies to 5 collections used by the Board Builder.
Do I get free griptape with a deck?
Yes. There is a live automatic offer: free Speedway griptape with a deck. It started on 28 October 2026 and currently has no end date.
What is COMPLETE10?
COMPLETE10 is a 10% discount code titled “COMPLETE10 - 10% OFF Custom Complete Skateboard”. It is active with no end date.
Fit guides
Do you have fit guides?
Yes. Parliament publishes fit guides at https://www.parliamentskateshop.com/pages/fits-hub, with separate pages for apparel and board shapes.
Where is the Fits Hub?
https://www.parliamentskateshop.com/pages/fits-hub
What apparel fit guides are available?
196 Fit (https://www.parliamentskateshop.com/pages/196-fit), 199 Fit (https://www.parliamentskateshop.com/pages/199-fit), 240 GSM Heavy Tee Fit (https://www.parliamentskateshop.com/pages/240-heavy-tee-fit), 220 GSM Core Tee Fit (https://www.parliamentskateshop.com/pages/220-core-tee-fit), Box Hood Fit (https://www.parliamentskateshop.com/pages/box-hood-fit), Everyday Cotton Short Fit (https://www.parliamentskateshop.com/pages/everyday-short-fit), Parliament Mesh Short Fit (https://www.parliamentskateshop.com/pages/mesh-short-fit), Parliament Swim Short Fit (https://www.parliamentskateshop.com/pages/swim-short-fit), and Parliament Baggy Boardshort Fit (https://www.parliamentskateshop.com/pages/baggy-boardshort-fit).
What board-shape fit guides are available?
Classic Shape Fit (https://www.parliamentskateshop.com/pages/classic-shape-fit), Shovel Nose Shape Fit (https://www.parliamentskateshop.com/pages/shovel-nose-shape-fit), Parli-Tec Fit (https://www.parliamentskateshop.com/pages/parli-tec-fit), Parli-Tuff Fit (https://www.parliamentskateshop.com/pages/parli-tuff-fit), Directional Shapes Fit (https://www.parliamentskateshop.com/pages/directional-shapes-fit), and Egg Shapes Fit (https://www.parliamentskateshop.com/pages/egg-shape-fit).
Brands
What is the house brand?
Parliament is the shop’s own brand, covering decks (including Parli-Tec and Parli-Tuff), apparel, hats, accessories and related products. Sister or related house lines on the store include Picture Wheel Co, Commodore Bearings and Speedway Griptape.
What is Parli-Tec?
Parli-Tec is a Parliament house-brand deck construction. A fit guide is at https://www.parliamentskateshop.com/pages/parli-tec-fit.
What is Parli-Tuff?
Parli-Tuff is a Parliament house-brand deck construction (7-ply Canadian maple with carbon). A fit guide is at https://www.parliamentskateshop.com/pages/parli-tuff-fit.
What brands do you stock?
As well as Parliament, the store’s product vendors include Ace, Adidas, Antihero, Asics, Baker, Black Label, Bones, Bronson Speed Co., Bronze 56K, Butter Goods, Cash Only, Commodore, DC, Deathwish, Diamond Supply Co., Dime, Doh Doh, Duster Gang, Fucking Awesome, Globe, Happy Hour, Heroin, Hockey, Hoddle, Holiday, Independent, Krooked, Limosine, Metal, Mini Logo, Mob, New Balance Numeric, New Era, Orbs, Pass~Port, Picture Wheel Co, Polar Skate Co., Poolroom, Powell Peralta, Primitive, Pro-Tec, Real, S-One, S/Double, Schuppenhauer Woodwork, Shoe Goo, Shorty's, Slam Magazine, Speedway, Spitfire, Sticky, Suzy, Tech Deck, Thrasher, Thunder, Trinity, VHS, Wayward, Welcome and XLARGE. Some vendors may be in-store only.
What is Picture Wheel Co?
Picture Wheel Co is a wheel brand stocked by Parliament and appears as a vendor on the store (and as related house-brand tees in the catalog).
What is Speedway?
Speedway is the griptape brand used for the free-griptape-with-deck offer. Speedway griptape and related products are sold in the store.
What is Commodore?
Commodore is a bearings brand stocked by Parliament.
Current offers
What is the current Black Friday offer?
Black Friday Early Bird: any 3 items from the Black Friday 3FOR$100 collection for $100. The offer is live now, with no end date set yet. The collection is at https://www.parliamentskateshop.com/collections/black-friday-3for-100.
How does the 3 for $100 deal work?
Items in the Black Friday collection are priced at $54.95. Once 3 or more of those items are in the cart, $21.62 comes off each item, so 3 items come to $99.99, 4 to $133.32, and 6 to $199.98. The automatic discount does not combine with other discounts.
Is the 3 for $100 deal online only?
The 3 for $100 deal is an online offer. Sale and discounted items are final under the returns policy.
Does the 3 for $100 deal earn loyalty points?
The Terms of Service (updated 23 October 2025) say customer loyalty points are not offered on sale bundles, including 3for$100, 3for$300, $99 deck bundles, and sales that use a custom discount code provided by the shop.
Are there other current discounts?
Besides 3 for $100, COMPLETE10 (10% off custom completes) and free Speedway griptape with a deck are also live.
What is the Black Friday collection URL?
https://www.parliamentskateshop.com/collections/black-friday-3for-100
Do I need to enter a code for 3 for $100?
No. It is an automatic discount once 3 or more eligible collection items are in the cart.
Policies
Where is the refund policy?
https://www.parliamentskateshop.com/policies/refund-policy (last updated 29 October 2026).
Where is the shipping policy?
https://www.parliamentskateshop.com/policies/shipping-policy (last updated 11 November 2026).
Where is the privacy policy?
https://www.parliamentskateshop.com/policies/privacy-policy (last updated 11 November 2026).
Where are the terms of service?
https://www.parliamentskateshop.com/policies/terms-of-service (last updated 23 October 2025).
Products
Do you sell complete skateboards?
Yes. The shop sells pre-built completes and also lets you build a custom complete on the Board Builder page.
Do you sell skate shoes?
Yes. Footwear vendors on the store include Adidas, New Balance Numeric, DC, Asics and others, subject to stock.
Do you sell decks only, or full setups?
Both. You can buy a deck on its own (free Speedway griptape is included with a deck under the current automatic offer), buy a complete, or build a complete with the Board Builder.